31-Day Money-Back Guarantee for Any Reason
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, buyer is responsible for shipping costs
For non-quality related warranty claims, ShowKoo refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements
Refund requests for the 31-day money back guarantee expire 31 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 31-day window. For purchases not made directly through ShowKoo online stores, please contact retailers for refunds.
Warranty Claims for Quality-Related Issues
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, ShowKoo will offer a partial refund according to the usage time of the device.
Buyer must provide sufficient proof of purchase
ShowKoo must document what happens when buyers troubleshoot the product
The defective item’s serial number and/or visible proof depicting the defect are required
It may be necessary to return an item for quality inspection
For defective items that ShowKoo needs to have returned, warranties on those replacements are voided if the wrong item is returned to ShowKoo or if the defective item is not returned.
Dated sales receipt from an authorized ShowKoo reseller that shows a description of the product along with its price
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
Returning products for any reason other than a proven defect
Warranty claims on items taken outside the original country of purchase
Buyer’s accidental returns
Returning personal items
Returning items claimed to have defects but found by ShowKoo quality control to be in working condition
Returning defective items in international shipping
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non quality-related issues (after 30 days of purchase)
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from unauthorized resellers
ShowKoo is not liable for:
Loss of data incurred from use of ShowKoo products
Returning personal items sent to ShowKoo
When returning items with a prepaid shipping label provided by ShowKoo, ShowKoo takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. ShowKoo does not provide refunds for items damaged in transit for non-quality related warranty claims.
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